Your deposit refund will be processed and returned to your nominated bank account within 28 days of the end of your licence. If you provide your details after the date specified, there will be a delay in this being returned.

You must complete and submit your bank account details on the Broadgate Park Student Portal
here. Click on the Check Out tile and then complete the Refund section.

Your deposit will be refunded to you, less any charges if applied, within 28 days after the end of
your licence period provided you have updated your bank details on the Broadgate Park portal.
If your contract is replaced mid-term, you will receive your deposit refund, less charges if
applied, within 28 days of your contract takeover date or from when you provide us with your
bank details.

We have a room move procedure to review monthly any requests from students who
wish to swap rooms. It is not guaranteed that we will be able to offer you an alternative
room however where possible we will facilitate a swap with another student.
If you wish to request a swap please complete the Room Swap request form here.
Please note there is a £50 administration fee per student for each successful room
move.

If you leave before the end of your licence you will remain liable for the full years rent
unless a suitable replacement is found for your room. We can add you to our seeking
replacement list, once you have completed a Vacating Residence form here, however it
is your responsibility to seek your own replacement. We advise that you advertise your
room on Gumtree, Unipol, Facebook, StuRent and Accommodation for students. If you
wish to discuss this process in more detail, please contact our accommodation team on
0115 681 0020 between 10am and 4pm Monday to Friday.