We're here to help
Here you'll find useful information whether you're a resident, or looking to become a resident. Have a question not answered? Please contact us!
Frequently Asked Questions
Do you have a Reception?
Yes, our reception on the main Broadgate park site is manned 24 hours a day, 7 days a
week, 365 days a year. You can also email our Reception team at
broadgateenquiries@upp-ltd.com or call 0115 9518670.
Things to do before you join us
There are various tasks you need to complete on the University of Nottingham website before you
arrive, including your pre registration steps. Please see here for more information: Before you arrive (nottingham.ac.uk)
What happens if I do not get my visa?
If you do not successfully obtain your visa, we will ask for confirmation of this and cancel your
accommodation offer with us.
Can I apply for accommodation before my visa has been approved?
Yes, all we ask is that you keep us updated regarding the progress of this. Inclusive of any delays
to your arrival time.
I can’t login on the app, who should I contact?
If you are experiencing issues accessing our app, please contact our support team
support@homeathalls.com.