We're here to help
Here you'll find useful information whether you're a resident, or looking to become a resident. Have a question not answered? Please contact us!
Frequently Asked Questions
I can’t login on the app, who should I contact?
If you are experiencing issues accessing our app, please contact our support team
support@homeathalls.com.
What can I use the app for?
The Home@Halls app is important to help you stay informed and manage your stay
easily at Broadgate Park. You can use the app for the main functions
- Submit your room inventory
- Log a maintenance issue
- Sign up for events
- Stay up to date on the latest news at Broadgate Park
- Give Feedback
Can I extend my departure date?
Depending on availability and room type we may be able to extend the end date of your
accommodation licence or offer you accommodation in our Summer Village/accommodation. Please contact the Accommodation Services Team to enquire at broadgatesummer@upp-ltd.com.
Will my room be inspected at the end of my stay?
Yes, your residence manager will complete a full room check once you have departed from your
room.
When do I have to leave my room?
You must leave your room and return your keys to the main Broadgate Park reception by 10am
on the last day of your licence. Any delays in your departure could incur overstay charges. If you
are unsure of your licence end date, please check with reception or login on the Broadgate Park portal to view your licence details.