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Here you'll find useful information whether you're a resident, or looking to become a resident. Have a question not answered? Please contact us!
Frequently Asked Questions
I haven’t received my deposit yet, who should I contact?
If you have not received your deposit payment within 28 days after providing us with your bank
details and after the end of your licence period, please contact the Accommodation Services
Team at accommodationnottingham@upp-ltd.com or call 0115 681 0020 between 10am and
4pm Monday to Friday.
How long will it take for my refund to be processed?
Your deposit refund will be processed and returned to your nominated bank account within 28 days of the end of your licence. If you provide your details after the date specified, there will be a delay in this being returned.
How do I apply for a deposit refund?
You must complete and submit your bank account details on the Broadgate Park Student Portal
here. Click on the Check Out tile and then complete the Refund section.
When do I get my deposit back?
Your deposit will be refunded to you, less any charges if applied, within 28 days after the end of
your licence period provided you have updated your bank details on the Broadgate Park portal.
If your contract is replaced mid-term, you will receive your deposit refund, less charges if
applied, within 28 days of your contract takeover date or from when you provide us with your
bank details.
Can I move rooms if I do not like where I am allocated?
We have a room move procedure to review monthly any requests from students who
wish to swap rooms. It is not guaranteed that we will be able to offer you an alternative
room however where possible we will facilitate a swap with another student.
If you wish to request a swap please complete the Room Swap request form here.
Please note there is a £50 administration fee per student for each successful room
move.